Help centre
Quick answers. If you are stuck, email tickets@aceengines.net with your order number and we will reply within a working day.
Buying tickets
How do I buy a ticket?
Open an event, choose your tickets, enter your name and email, then pay by card, bank transfer or USSD. Your tickets arrive by email and appear in My tickets on this phone.
You do not need an account.
Are there extra fees at checkout?
No. The price on the event page already includes every fee. The total you see before paying is the total you pay.
Why is there a timer while I pay?
We hold your tickets for you while you pay, usually 10 minutes (longer for bank transfer), so nobody else can buy them. If the timer runs out, the tickets go back on sale and you can start again.
My payment went through but I have no tickets
Wait a minute and refresh the order page: banks sometimes confirm a few seconds late. You are never charged twice for the same order.
Still nothing? Use Find my tickets with the email you paid with, or email tickets@aceengines.net with your order number.
I did not get the email
Check spam and promotions. You can also open Find my tickets, enter your email, and we will show every ticket bought with it.
Can I give my ticket to a friend?
Yes, unless the organizer turned it off. Open the ticket and tap Send to a friend, then enter their name (and email, if you like). The ticket goes into their name with a fresh QR code, and you send them the link on WhatsApp.
Your copy, and any screenshot of it, stops working straight away, so only your friend can get in with it.
I bought a Squad or group ticket
A Squad gives you a separate pass for each person. Send each friend their own pass from the ticket page, so you do not have to arrive together. A table ticket is one pass that lets the whole group in at once.
At the event
What do I show at the gate?
The QR code on your ticket, from your phone, a screenshot or a printout. Turn your screen brightness up. Tap Keep screen on so your phone does not lock in the queue.
What if I have no data at the venue?
Open your ticket once while you have data. After that it opens without data, from My tickets or from the link in your email.
Do I need ID?
Bring an ID with the name on your ticket. Some events have an age limit; it is shown on the event page and on your ticket.
Refunds
Can I get a refund?
Each organizer sets their own refund rule, and the event page shows it before you pay. If an event is cancelled, the organizer must refund the ticket price in full, to the card or account you paid from.
How long do refunds take?
Once a refund is approved it is sent within 2 working days. Banks usually take 5 to 10 working days to show it.
For organizers
How do I start selling?
Sign in at For organizers with your work email. During our launch we set up each organizer with you: email tickets@aceengines.net and we will create your organizer account, check your identity and bank account, and publish your first event with you.
How do I get paid?
Through Paystack. Each organizer gets a Paystack subaccount linked to their own bank account, and your share of every sale is settled to it directly, usually the next working day. We never hold your money in our account.
What does it cost?
5% plus ₦100 per paid ticket, plus VAT on that fee. Free events are free. You choose whether buyers pay the fee on top or you absorb it into your price.
Can I make the event page look like my brand?
Yes. In your dashboard, choose Edit page. You can set your colour, the poster, the line-up, schedule, FAQs, good-to-know facts, and how the e-ticket looks, with a live preview of the card, the page and the ticket.
How does the door work?
Add phones for your gate staff from the event dashboard. They open the door app, enter the code, and scan. It keeps working when the network drops and syncs when it comes back.